Pros

One of eCapital’s best qualities is they provide funding incredibly quickly once you factor an invoice. You can use this capital to meet payroll, invest in new technologies, or anything else that might help grow your business.

eCapital is also strong in that they offer non-recourse factoring. This works out well for companies because they don’t have to worry about a chargeback if the client doesn’t pay their invoice. These chargebacks can create serious revenue issues, and may impair business operations.

Finally, they had solid reviews from cutomers relating to their customer service. Invoice factoring companies with strong customer service also frequenty had better scores for customer satisfaction.

Cons

However, there are some issues with eCapital. The first is their fees are more than you would expect from an invoice factoring company, and that may be a deterrent for many small businesses. Moreover, fees usually indicate that there might be other issues with pricing transparency or customer service.

eCapital also loses points because they fail to provide clear, detailed information about important aspects of their services, forcing businesses to call them for more details. Our research generally equates this with lower marks for customer satisfaction and service.

Finally, they don’t have a very good discount rate. This means companies can expect to pay more for factoring services than they would with some of the other factoring companies we’ve reviewed.